GENERAL TERMS AND CONDITIONS
Krachun.com is an online shop, representing a virtual platform for online purchasing. The web site has been developed and owned by Elab Group LLC.
Our web site has been specialized in sales of shoes and accessories.
The online web shop Krachun.com offers to your kind attention the following
CONDITIONS : If you are using Krachun.com online shop it is presumable, that you ACCEPT and AGREE with the following General Terms.
All the contents on this site, including photos, text and any other information are copyrighted , following the Copyright and Related Laws and remain property to Elab Group LLC.
INFORMATION ABOUT THE CUSTOMERS / PERSONAL DATA
If a customer wants to purchase any product from Krachun.com he/she has to fulfill the registration form, by entering the following data:
First name and Family name
Valid e-mail address
Valid address for delivery of the ordered items.
Valid phone number for contacts.
Кrachun.com guarantees the customer’s private information confidentiality, from any third persons, state or private companies or corporations, except for the cases of incorrect registration data or in accordance with the Law or regulations .
The customer can create an order at any time 24 hours/7 days weekly. If the order has been done after 19.00 /Eastern European Time (EET) UTC+02:00 time zone, 2 hours ahead of Coordinated Universal Time/ , it will be processed on the next day.
The ordering process is the following:
Choice of an item, pieces, colour and size and adding them into the Basket.
Identification by registering on the web site.
Choosing the payment method and delivery terms.
The customer can see the details of his/her order at any time of processing the order and to make any changes before the final order confirmation.
Krachun.com serves the right to confirm or cancel any order, if there is dispute concerning payments of the present or any previous orders and considers that there is any risk of trade or any other form.
Krachun.com takes the responsibility to perform the orders on its web shop only in case the ordered items are available in stock. If the ordered item is not available in stock, Krachun.com takes the duty to inform the customer in a shortest possible time, by e-mail or by phone. In this care the order will be automatically cancelled.
PRICING THE ORDER
The total amount of the ordered items represents a sum of the ordered goods. All prices are with VAT included and are not subject to change from the moment of confirming the order to the moment of payment. Shipping costs will be added to the total order price, calculated, based on the .size, weight and the distance for delivery of the goods.
For fast and easy payment, we are offering you several ways for payment.
Cash on delivery – paid to the courier, at the time of delivery of the ordered goods
Paypal- Payment, using the system Paypal - https://www.paypal.com/
SENDING THE ORDER
After You perform an order, our operator will contact you for clarifying the details and order confirmation. In case the ordered model is not available at the moment, the order will be cancelled. When you choose a specific item, you will see the delivery time, which is 3, 7 or 14 WORKING DAYS.
The ordered goods will be delivered by a courier company to the stated address, or to the local office of the shipping agent. The delivery will be done during the weekdays between 9.00 and 17.30- local time. During the weekends and official holidays no deliveries will be done.
CLAIMS AND DISPUTES
The shopping guarantee for our shoes is 30 /thirty/ days from the date of purchasing the shoes. The guarantee covers only manufacturing defects, such as leather burst, burst foot, torn seams on the shoe frontage, damaged zips. Any damages of the leather surface on the shoes or bags, due to using and wearing will not be subject to our guarantee.
In case of unstuck items or any reparable defect, the shoes will be repaired within 30 days term. The shipping costs for the claimed goods will be covered by Krachun Company. Any returns of the claimed goods will be agreed after exchanging e-mails , phone calls or Skype conversations with a representative of Krachun .com .
RETURNS AND EXCHANGE
The customer has the right to return the ordered goods within a 7 /seven/ day’s term, from the delivery date, unconditionally. The returned items should be intact, with its original packing, with the production label on it and in good commercial shape and form. The returned costs in this case will be covered by the customer. Any goods that do not respond to the above conditions will not be accepted as returned, according to the Law for customer’s protection.
In case of returned item, Krachun.com will return the paid amount within the term of 48 hours after receiving the goods, in good and intact shape.
Returned amounts will be transferred by bank remittance to the stated by the customer BIC and IBAN Code.
The customer has the right to change the ordered goods. Again, it is binding condition, the returned goods that will be changed to be in good commercial shape and intact. Any goods that do not respond to these conditions will not be returned, according to the Law for customer’s protection. The returned goods can be exchanged with another available ones. If the price for the new item exceeds the already paid amount, the customer will have to pay the price difference. The new product will be sent to the customer, only after receiving the returned one, back to Krachun.com. and approved by the seller to be in good and intact condition. The two-ways shipping costs in this case, will be covered by the customer.
Any returns and exchanges of the ordered goods will be done after a mutual agreement about the date, conditions and the address with Krachun. com representative.